Factors Affecting Enterprise Resource Planning Systems Implementation in a Higher Education Institution

This paper attempts to investigate critical success factors affecting enterprise resource planning systems implementation in a university. This research hypothesizes that each job type (administrators, technical staff, and end-users) has a different perspective in the systems implementation in a university. The ANOVA model is employed for the hypothesis testing. Statistical results show the university sampled has experienced implementation difficulties due to lack of end-user involvement, inadequate funding for the project, lack of business process reengineering, insufficient planning time, insufficient research on vendors, improper technical support, and insufficient training.